Berlene Snh
map-marker Elmwood Park, New Jersey

Order due last week not delivered

Thank you. Most,unexpected as I wasnt really pissed but just wanted an update. The recording looked up the order and advised it should be here on the 22nd. Thank you for your kind assistance.
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Aleia D

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Verified Reviewer

DONT ORDER FROM THEM!

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Mark And Graham - DONT ORDER FROM THEM!
Mark And Graham - DONT ORDER FROM THEM! - Image 2

Id give them zero if possible. I placed an order on June 17th that kept getting pushed back.

$80.72 was the total. It was in stock when I ordered and then immediately back ordered. Got several back order emails pushing the date back.

When I called to cancel because its not schedule to be mailed until JULY 27th I was told theyd mark it as returned so it didnt get mailed to me. THEN TOLD ME THEYD REFUND 56 dollars of my 80.72 original total.

You read that right. Id loose 24 dollars on an order THAT NEVER EVEN SHIPPED TO ME. The rep I spoke with got an additional 11.88 approved by a team lead refunded to me. So they still kept 12.

Best part is that the rep told me they dont refund taxes.. so I was taxed for an item I never got.

Be forewarned.

I hope that twelve dollars was worth my business. I wanted to order a different purse but instead they are keeping my taxes (is that even legal?) and partial shipping (on an order that didnt ship) at the cost of a customer.

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Loss:
$12
Pros:
  • Beautiful
  • Website was easy to use
  • Nice site
Cons:
  • Return policy
  • Thieves
  • Insane procedures

User's recommendation: Get something from somewhere else.

Yana M Ooz

Customer service is bad!

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The customer service is very bad! No understanding or willingness to help the customers, like a robot repeats the same phrase numerous times, without even having a desire to make any effort to help, find a solution, or to compensate for my inconvenience.

Extremely disappointed.

Think twice before making any purchase from Mark and Graham. If you needed to return item(s) they will find multiple explanations not to make refund or exchange. There is no any indicator when you place an order that the item is not eligible for return.

The customer service does not make any exceptions for returns or store credits. Wasted money.

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Loss:
$370

Preferred solution: Full refund

User's recommendation: Think twice before buying from Mark and Graham. You may have problem with returns.

Anonymous
map-marker Mahwah, New Jersey

Dissatisfied

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Company is truly ALL SHOW and NO GO!! Im certain it will be history in no time! Shame on those who own and operate this inadequately managed and poorly represented company. The only aspect of this Buisness that is alluring is their marketing ploy. Appears to be a company that wants to market itself as upscale and classy. Lets start with upscale and classy customer service!! Sham. Get your subpar leather goods and good luck getting satisfaction in your dissatisfaction!!! Youll be scammed and shunned by a host of moronic representatives that are a clear reflection of owners!! WOW!!! Shame on you !!
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User's recommendation: Stay away!!!

Anonymous
map-marker Knoxville, Tennessee

One of my suitcases does not have my monogram. I paid for it.

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The customer service is wonderful so far!!! I thought I had ordered monogramming on both suitcases and I had only ordered them on one suitcase.But they promised total care of it. Hopefully, I'll get what I had originally wanted.
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User's recommendation: Be careful of online ordering. Make sure you are actually ordering what you want.

Norma A Xvy

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Verified Reviewer
| map-marker Atlanta, Georgia

My order

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I did not receive my order . I am still waiting for it please can I know when it will arrive so I can be home to receive it because I am waiting a very long time for this item . Was hoping to have it for Mothers Day
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Asbury Park, New Jersey

Poor quality and shady customer service

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Mark And Graham - Poor quality and shady customer service
Mark And Graham - Poor quality and shady customer service - Image 2
Mark And Graham - Poor quality and shady customer service - Image 3
Mark And Graham - Poor quality and shady customer service - Image 4

It took a couple of months for me to get my camo Elisabetta. I loved it at first but less than a year later the color was fading in multiple spots.

Also, the bottom corners are wearing out. I called and was told they would replace it, no charge, and keep the old one. It's three months later, and I called to follow up. The first rep said it was on back order.

The second said I had to return the bag, and she hung up on me. I called and spoke to a supervisor who said the rep in Nov marked it so it didnt need to be returned, didn't note why, and also selected that it did. Since it didn't state the reason I would have to return the bag, and then they could send me a new one.

I finally requested a refund. Let's see if I actually get my refund.

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User's recommendation: Don’t be deceived

Mary S Dya
map-marker Sunnyvale, California

Disappointed with order

Ordered the Marble and Wood Coasters as a gift for my daughter, and on two of the coasters the wood is a totally different shade and the monogram is washed out or very faded looking compared to the others. Very disappointing!!!!
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Loss:
$131

Preferred solution: Replace the coasters with appropriate wood color and monogram that is not faded out

User's recommendation: Would not recommend based on this experience

Ashley C Bpq

Complaint

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I never submit complaints but felt obliged to write this one...I ordered a Dopp Kit for a family member as a Christmas gift in beginning of December. They accepted my payment and told me it would arrive Jan 10th.

I received several emails stating it would not be delivered on the initial date and the revised date continued to be pushed back - stating "supply chain issues." When I attempted to contact customer service, the representatives were less than helpful and stated that the item would be delivered at a later date. Now, it is March 4th - My husband called to speak with a live manager. When we expressed how terribly unprofessional and inconvenient this whole process has been, she only asked if we wanted to cancel the order but that we could continue to wait for the item to arrive at some uncertain date. When my husband (who had to ask) if we would receive any compensation for this annoying experience, The manager said we could have 10% off our next order.

Not sure how this company stays in business, except for the fact that it's part of a larger conglomerate. Just not sure how a company can sell an item when they do not have it in stock and have no idea when/if it would ever be in stock.

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Cons:
  • Worst customer service and ever kept their word for 3 times

Preferred solution: I'd like other customers to know this subpar kind of service we received.

User's recommendation: Buy somewhere else - at a company who actually cares about their services and about their customers

Anonymous
map-marker Houston, Texas

Terrible customer service

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ordered a jewelry box monogrammed and you can't close the lid of it without it's mirror hitting your rings. it is a design flaw and they would not take it back for even store creditdon
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Yhara C

Order issues.

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Called less than 5 minutes after placing an order to make a quick change to the color of the luggage I had order, but representative canceled my order instead which caused me to lose the monies from the gift card I had used. As a result I was unable to get monies back from my gift card I had used from my original order to re-order the item canceled by their representative. I was told I had to wait for a gift card to be sent via mail which now will cause me to be unable to purchase the Christmas gift that I was buying for a love one on time for Christmas.
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Loss:
$200
Cons:
  • Customer service
  • Worst customer service and ever kept their word for 3 times

Preferred solution: Let the company propose a solution

Chris S Dbw
map-marker Yonkers, New York

Poor quality + no return

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Ordered a limited time deal $50 Pilsner glasses ($10 off original price) which according to their fine print means final sale. It was not a personalized item either. Item received was very low quality plastic, really unhappy with my experience on this retailer
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Loss:
$60
Cons:
  • Quality of items
  • Bad customer service
  • See comments

Preferred solution: Full refund

User's recommendation: do not buy from this website

Anonymous
map-marker Philadelphia, Pennsylvania

The french towels are horrible.

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Was given the overpriced french towels as a gift. They feel like dollar store dish towels. They are so thin they will probably wear out rather quick. Furthermore, they were given as a gift and as such no refund available. They only offer store credit. After a quick look at the product available, I am not even interested in that. The worst feel of towels ever.
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User's recommendation: Don't pay the price.

Anonymous
map-marker Venetia, Pennsylvania

No exchange or return

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Received a weekender type bag as a Christmas gift. Because it was on sale, I am stuck with it. No return or exchanges. Bad policy. Do not recommend this company.
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User's recommendation: Do not recommend

Anonymous
map-marker Houston, Texas

Disgusted with their customer service

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bought 3 large jewelry holders and had them monogrammed. you can't close the top without the mirror in the top hitting your rings. ntdopoor design. unusuable. waste of nearly $500
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User's recommendation: shop elsewhere...there are too many good companies with good customer service out there