on Nov 12, 2018 I made a very large order with Mark and Graham and realized 26 minutes after ordering that 1 item it was ordered with the wrong initials. I immediately called back, and was told they were working on the order, I started to laugh saying that was...
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I didn't like
  • Total lack of customer service

Mark And Graham - Change ship to address

Ordered a gift at midnight last night and called to change ship to address and was told i couldn't. Item is monogrammed so no way it was done and I see no reason this shouldn't be accommodated I use you for all my corporate gifts and find this totally unacceptable
I ordered a purse for my wife for Christmas. I called within 10 minutes to make a change to the order. Was told that changes could not be made that the order was already in fulfillment (code for we don't want to hassle with your order). The order was set to be...
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Mark And Graham - Wished I had read the reviews before ordering

Just placed an order for a monogrammed scarf. Wish I had read all these horrible reviews first! Keeping my fingers crossed I will be pleasantly surprised!

Mark And Graham - Ups stated my package was delivered but it wasn’t received

Delivery was stated to have taken place on 12/4 No package was received I notified UPS of the missing package They are making a report now I need my package for Christmas
Took more than one hour to place order, highly inefficient customer service, would not honor discount listed on site for that day, told me it could take a week for email discount code, waited for customer service again. They do not know what they are doing. Then...
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On October 1st, I ordered the Tie Bar Mark and Graham bow tie set (item #2991843) When I received my order, it did not contain the striped bow tie that is in the picture on the website. Instead of the bow tie, it contained a regular tie that is red and navy. I called...
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I had placed an order for $268 on Saturday. Received a promo code for 20% off on Monday. Called to see if I could get it put towards my bag I ordered. First CSR said no....transferred me to another CSR, they could figure out what I was asking and then I got a dial...
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NOT WORTH THE MONEY!!! Flimsy materials used in the construction of the spinner luggage. Used three times, not checked at an airline and it already has a three inch crack in the shell. We just check out of the Breakers in Palm Beach and they do not abuse their luggage....
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I recently ordered a monogramed bag that was on sale. It arrived without the monogram. I tried to return it and was told 1) it wasn't supposed to be monogrammed (it was) and 2) it couldn't be returned because it was final sale. It wasn't marked as final sale on the...
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I didn't like
  • Customer service
  • Return policy
  • Quality of items