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I’d been having trouble using the website attempting to make a purchase, and I have sent a myriad of emails to customer service that go unanswered. Their telephone lines keep you on hold for hours with no answer. They don’t exist. They don’t seek to help at all, or do...
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MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

Hello,Thank you for your post. I do apologize that you experienced issues while attempting to place an order with us. We want shopping to be fun, not aggravating! I'm sorry yo...

1.0
I didn't like
  • Total lack of customer service
  • No responses to emails
#1292343
There is no customer service for this company so if you need assistance you won't get any. I am currently sending my fifth unanswered email and when you try and call you are placed on a never ending hold. Also I ordered and item and it said the estimated delivery date...
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MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

Hello,Thank you for your post. I'm truly sorry that your Mark & Graham order has caused such frustration and disappointment with us.I'd like to discuss a resolution with you. ...

1.0
I didn't like
  • Total lack of customer service
#1291646
I purchased the terminal carry-on in white. The item came dirty and scratched. The monogram was crooked and is only a sticker. There were strings coming out of the stitching everywhere and the mesh liner inside by the tag has a hole in it. I reached out to customer...
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MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

Hello- I am terribly sorry to hear about this, and I certainly understand your disappointment. I've sent you a private messages with my contact information, as I would like to...

1.0
#1286937
I ordered a monogrammed ice bucket for my mother for XMas. It was a 3 initial monogram. I placed the order online the second week of Dec. The ice bucket arrived with a 2 initial monogram. I called to send it back ad they reordered it for me after about 15 minutes on...
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MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

Hello-Thank your for taking the time out to share your experience with us, I'm very sorry to hear it's been a poor one. I've sent you a private message with my contact info so...

1.0
I didn't like
  • See comments
#1178819
I ordered a monogrammed (MW) robe for my daughter on Black Friday. It seemed easy enough to do online and they offered to gift wrap- Great? Right? The package arrived and since it was "gift wrapped", which means typed with ribbon, I did not open it. I told my daughter...
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MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

Hello- I'm very sorry to hear you had such a hard time with this order and would like to discuss this with you further. I've sent you a private messages with my contact infor...

2.6
I didn't like
  • Total lack of customer service
#1165726
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Mark And Graham - Warped monogrammed marble and wood cheese board

Warped cheese board received as a gift
1.0
Details
Product or Service Quality
#1160601
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Mark And Graham - Worst company. Ever

From beginning to end. Oh my gosh I’m just so angry. Everything about my orders were wrong. Half never shipped. No response from customer service. Charges go through. I can guarantee this company is being ran by a sloth.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
#1160261
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Horrible Mark and Graham Experience

On December 10 my order was placed with an arrival date of the 18th. On December 26 I checked on the item as it had not been received. Back ordered until April!! No email, nothing from this company. Customer service was horrible. The only thing they offered was to cancel the order. Unbelievable. I suggest you don’t order from Mark and Graham you’ll never see the item!
#1156935
My order was cancelled by a mark and graham. I personally spoke to customer service, reordered item over the phone and was promised Dec 26th delivery. When I did not receive a confirmation of my order, I logged on to track my order, only to find the item was on...
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Anonymous
Barrett

I so so feel your pain. I’m going through the exact same thing. I hope theySink

2.3
#1154771
I’ve had problems before, but this one takes the cake. I placed an order the beginning of November. One thing arrived. I called the week of thanksgiving and was told I’d get the rest of the order the following week. I called again when it didn’t show and was told it...
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Anonymous
Miller

You gave us poor ignorant slobs out here no background.Who ?Never heard of them.What do they sell ?Where are they ?Yes, we've all had problems - did you mean in general or wit...

2.3
#1154705