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ordered large bowl to be shipped wrapped with card-as a gift. when it came unwrapped they refused to send a box or card. all was supposed to be complimentary. Their answer- not possible. the bowl was a awkward size or I would have gotten a box myself. I asked them to...
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I didn't like
  • Customer service
#1353720
Tried to order using promo code. Wouldn't accept it. Called and gave them their code. Was invalid. Forwarded their email with their promo code. Never got it. 45 minutes later forwarded me to a supervisor which was a dead end signal. Poor web site, poor customer...
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Anonymous
Mary

When merchandise arrived, the leather was a very poor quality, so of course it was returned. Just today I received a “credit” card from them, no credit to the charge account I...

#1342053
Mark And Graham - Not Satisfied
Mark And Graham - Not Satisfied
I was in need of a second anniversary gift for my husband. I had waited till the last minute so I was so excited to find the Tie Bar Gift set at Mark + Graham! I ordered this early on a Saturday morning. I attempted to call the CS about the below issues but they were...
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2.6
#1340674
Mark And Graham - They won't correct their mistake. Absolutely horrible customer experience.
The monogram on my item is incorrect. I ordered the monogram "OST", but they sent me "OSD". I've called 3 times and emailed twice, yet I still have not been sent a replacement. Each time I call the customer service agent has a different story. First, I was told the...
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1.9
#1334443
Mark & Graham is bordering on a par with a fraudulent business. I ordered many items from them and several of the transactions resulted in so much stress for me that I swore never to buy anything from them every again! Months went by and I needed something for travel...
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MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

I am truly sorry to hear this happened, and I have sent you a private message with my contact information. My hope is that we can turn this disappointing experience into a mor...

1.0
#1318007
It is a shame to say that I really feel like I got scammed with this purchase. Paying over $100 for a tiny leather belt bag is a significant expense that comes with an expectation that the bag with hold up for a reasonable amount of time. Within a week of regular and...
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RubberyShrimp
RubberyShrimp

Hi Ramona, For some reason I can't get to the private message. Fortunately someone from your team did respond to my inquiry, and it appears to be in the process of a resolutio...

MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

I am truly sorry to hear of your disappointment and for the manner in which your concerns were addressed. I have sent you a private message with my contact information, and I ...

1.4
Product
#1315657
I ordered several cute catch all ceramic and acrylic trays for my daughters friends for graduation. The website made no mention the monogramming is just cheap stickers. For the price - really really disappointed. It was impossible to tell from the pictures. The gift...
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MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

I am truly sorry to hear of your disappointment, and would like to speak with you further to assist in any way I can. Please take a moment and forward your order details to su...

MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

I apologize for the disappointing experience, and I would like to make this right. I have sent you a private message with my contact information, and I look forward to hearing...

#1315431
I ordered a tray that arrived completely split and broken. I sent photos but never heard back. Finally I called customer service and a woman answered and immediately started arguing with me. She was so rude and disrespectful that my jaw dropped while listening to her!!...
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1.7
#1313050
I just received a bag I ordered from Mark & Graham and it came with the WRONG monogram color. I requested GOLD ARIEL and it came with BLACK monogramming. Also, the monogram was placed in an extremely ODD place on the bag, and not at all what is pictured in the website...
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MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

Hello and thank you for your post. I'm so sorry to hear that the bag you ordered from us is not what you received. We can definitely take care of this for you. Please send you...

1.4
Product
#1308766

Contact Mark And Graham

Mailing Address:
San Francisco, California
United States
Phone:
(888) 965-6275
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Mark And Graham Products and Services

I’d been having trouble using the website attempting to make a purchase, and I have sent a myriad of emails to customer service that go unanswered. Their telephone lines keep you on hold for hours with no answer. They don’t exist. They don’t seek to help at all, or do...
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MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

Hello,Thank you for your post. I do apologize that you experienced issues while attempting to place an order with us. We want shopping to be fun, not aggravating! I'm sorry yo...

1.0
I didn't like
  • No responses to emails
  • Total lack of customer service
#1292343