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I had placed an order for $268 on Saturday. Received a promo code for 20% off on Monday. Called to see if I could get it put towards my bag I ordered. First CSR said no....transferred me to another CSR, they could figure out what I was asking and then I got a dial...
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#1390732
NOT WORTH THE MONEY!!! Flimsy materials used in the construction of the spinner luggage. Used three times, not checked at an airline and it already has a three inch crack in the shell. We just check out of the Breakers in Palm Beach and they do not abuse their luggage....
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1.8
#1380187
I recently ordered a monogramed bag that was on sale. It arrived without the monogram. I tried to return it and was told 1) it wasn't supposed to be monogrammed (it was) and 2) it couldn't be returned because it was final sale. It wasn't marked as final sale on the...
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1.0
I didn't like
  • Return policy
  • Customer service
  • Quality of items
#1378434
Mark And Graham - Monogram Gone Wrong
Mark And Graham - Monogram Gone Wrong
I recently ordered a bag from Mark and Graham with my initials and was super excited to receive the bag. Once received, however, things changed. The monogram was uneven and sloppy. I was so disappointed, especially knowing how this company prides themselves on...
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2.3
I didn't like
  • Total lack of customer service
  • False advertising
  • Defective items
#1378399
Mark And Graham - Poor quality, items are not what they advertise, way overpriced
Mark And Graham - Poor quality, items are not what they advertise, way overpriced
Mark And Graham - Poor quality, items are not what they advertise, way overpriced
Mark And Graham - Poor quality, items are not what they advertise, way overpriced
Mark And Graham - Poor quality, items are not what they advertise, way overpriced
Mark And Graham - Poor quality, items are not what they advertise, way overpriced
Mark And Graham - Poor quality, items are not what they advertise, way overpriced
Mark And Graham - Poor quality, items are not what they advertise, way overpriced
Mark And Graham - Poor quality, items are not what they advertise, way overpriced
I recently ordered items from Mark and Graham. The items did not come as they were viewed/shown when ordered. I am including pictures with this post for reference. The actual visuals are located on their website. The items they advertise seem like nice quality when in...
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1.7
I liked
  • Website was easy to use
I didn't like
  • Being lied to or deceived
  • High prices for low quality
  • False advertising
#1373693
I purchased a handbag for a birthday gift more than a month in advance. One month later it was still in process despite having charged my credit card immediately. I sent two emails via the web site, neither of which were answered. Called and spoke to an offshore...
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1.3
I didn't like
  • No responses to emails
  • Customer service
#1365238
ordered large bowl to be shipped wrapped with card-as a gift. when it came unwrapped they refused to send a box or card. all was supposed to be complimentary. Their answer- not possible. the bowl was a awkward size or I would have gotten a box myself. I asked them to...
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I didn't like
  • Customer service
#1353720
Tried to order using promo code. Wouldn't accept it. Called and gave them their code. Was invalid. Forwarded their email with their promo code. Never got it. 45 minutes later forwarded me to a supervisor which was a dead end signal. Poor web site, poor customer...
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Anonymous
Mary

When merchandise arrived, the leather was a very poor quality, so of course it was returned. Just today I received a “credit” card from them, no credit to the charge account I...

#1342053
Mark And Graham - Not Satisfied
Mark And Graham - Not Satisfied
I was in need of a second anniversary gift for my husband. I had waited till the last minute so I was so excited to find the Tie Bar Gift set at Mark + Graham! I ordered this early on a Saturday morning. I attempted to call the CS about the below issues but they were...
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2.6
#1340674
Mark And Graham - They won't correct their mistake. Absolutely horrible customer experience.
The monogram on my item is incorrect. I ordered the monogram "OST", but they sent me "OSD". I've called 3 times and emailed twice, yet I still have not been sent a replacement. Each time I call the customer service agent has a different story. First, I was told the...
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1.9
#1334443