filters
state:
Show
city:
Show
product:
Show
I ordered 4 items for Christmas gifts at the end of November. According to my order, all items were in stock, and with the extra monogramming, I expected them to arrive in about 7-10 days. I received one email about the order confirmation, and then about 3 advertising...
Read more
2.8
#1146009
I ordered the Legacy Necklace with engraved pendant in addition to a second engraved pendant as a gift for my wedding. The items shipped promptly and arrived with the necklace missing from the order. I e-mailed customer service, they apologized and said they would send...
Read more
MarkandGrahamCares
MarkandGrahamCares
Mark And Graham Verified Representative

Hello- I'd like to first apologize for all of the many issues that has occurred on your order. I'd be happy to help you with getting your replacement necklace. At your earlies...

1.0
#1140016
Your service is despicable! I ordered a personalized engraved cheese board weeks ago. When it arrived the lettering was tiny and you could barely read it. It looked nothing like the picture online. When I called to speak to a representative and show her a picture she...
Read more
#1131593
Mark And Graham - Cheap gold plating and Customer service
Mark and Graham is a company under the umbrella of Williams Sonoma, a company I thought could be trusted...how wrong I was. I purchased a monogram gold plated necklace that turned out to be junk plating, now showing more silver than gold in less than three months. I...
Read more
I have called, emailed, tweeted and faxed requests (and used catalogchoice.org) to be removed from Mark and Graham's catalog mailing list and I still receive 2 catalogs every other month! Every time customer service fakes and apology and tells them I have been removed...
Read more
Anonymous
Anonymous

did you solve this!? I have the same problem... It's never ending

Mark and graham has a customer service with attitude that do not care about customer satisfaction. When you Email problem or questions there is never the same person who responds. You are always givin different answers. My order was never sent and I was not notified...
Read more