I ordered a monogrammed ice bucket for my mother for XMas. It was a 3 initial monogram. I placed the order online the second week of Dec. The ice bucket arrived with a 2 initial monogram. I called to send it back ad they reordered it for me after about 15 minutes on...Read more
I didn't like
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I ordered a monogrammed (MW) robe for my daughter on Black Friday. It seemed easy enough to do online and they offered to gift wrap- Great? Right? The package arrived and since it was "gift wrapped", which means typed with ribbon, I did not open it. I told my daughter...Read more
I didn't like
- Total lack of customer service
Mark And Graham - Warped monogrammed marble and wood cheese board
Warped cheese board received as a gift
Mark And Graham - Worst company. Ever
From beginning to end. Oh my gosh I’m just so angry. Everything about my orders were wrong. Half never shipped. No response from customer service. Charges go through. I can guarantee this company is being ran by a sloth.
Horrible Mark and Graham Experience
On December 10 my order was placed with an arrival date of the 18th. On December 26 I checked on the item as it had not been received. Back ordered until April!! No email, nothing from this company. Customer service was horrible. The only thing they offered was to cancel the order. Unbelievable. I suggest you don’t order from Mark and Graham you’ll never see the item!
My order was cancelled by a mark and graham. I personally spoke to customer service, reordered item over the phone and was promised Dec 26th delivery. When I did not receive a confirmation of my order, I logged on to track my order, only to find the item was on...Read more
I’ve had problems before, but this one takes the cake. I placed an order the beginning of November. One thing arrived. I called the week of thanksgiving and was told I’d get the rest of the order the following week. I called again when it didn’t show and was told it...Read more
I placed an order for a gift for our boss and paid for overnight shipping for about $28. Three days later I didn't get an email confirmation with the shipping information so i called and 2 representatives told me it will be shipped that day and i'll have it the next...Read more
I ordered 4 items for Christmas gifts at the end of November. According to my order, all items were in stock, and with the extra monogramming, I expected them to arrive in about 7-10 days. I received one email about the order confirmation, and then about 3 advertising...Read more
I ordered the Legacy Necklace with engraved pendant in addition to a second engraved pendant as a gift for my wedding. The items shipped promptly and arrived with the necklace missing from the order. I e-mailed customer service, they apologized and said they would send...Read more
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